Refund & Cancellation Policy

1. 30-Day Money-Back Guarantee

All paid DoodleSnap subscriptions (Starter and Pro, monthly or annual) include a 30-day money-back guaranteefrom the date of your first paid charge on that subscription. If you're not satisfied, contact us within 30 days and we'll issue a full refund of that charge.

2. How to Cancel

You can cancel at any time from your account settings. Click Manage Billing to open your Dodo Payments customer portal, or use the Cancel Subscription button directly.

When you cancel, you keep access to your paid tier until the end of the current billing period. After that, your account reverts to the free tier — no further charges, and your generated pages stay in your gallery.

3. How to Request a Refund

Email support@doodlesnap.app with the subject line "Refund Request" and include:

• The email on your DoodleSnap account
• The date of the charge you'd like refunded
• A brief reason (optional, but helps us improve)

We aim to respond within one business day and issue approved refunds within five business days. Refunds are returned via the original payment method through Dodo Payments, our Merchant of Record.

4. After the 30-Day Window

Charges more than 30 days old are generally non-refundable. We handle exceptions (service outages, billing errors, duplicate charges) on a case-by-case basis — just write in and we'll look at it.

5. Annual Subscriptions

Annual subscriptions are covered by the same 30-day guarantee. After 30 days, annual charges are non-refundable, but you may cancel to prevent the next annual renewal and continue using your paid tier until the end of the current year.

6. One-Time Purchases and Credits

DoodleSnap currently does not sell one-time generation credits. If this changes, this policy will be updated before any such purchases are offered.

7. Payment Processing

All payments and refunds are processed by Dodo Payments, who acts as our Merchant of Record. Dodo's own terms may apply in addition to these. See your payment receipt for the Dodo transaction reference.

8. Questions

For any billing or refund question, contact support@doodlesnap.app.